'Digital and Bricks&Mortar – One Magic Experience'

12.00 :

Welcome Coffee / Registration Desk open

13.00 :

Opening & Welcome Address

13.10 :

Opening Session - 'Customers' new Capacity'

  • 'Global Economic Outlook'
    Mr Craig Wright, SVP & Chief Economist of Royal Bank of Canada, Canada

13.30 :

Session 1 - 'Customers' New Capacity'

  • 'An Endless Retreat Doesn't Win the Battle - It's Time to Counterattack'
    Mr Tim McGuire, Senior Partner at McKinsey, Canada

  • 'The Social (Media) Life of Teens: How to Understand the Digital Present'
    Ms Sandra Cortesi, Director of Youth & Media, Berkman Klein Center for Internet & SocietyHarvard University, USA

  • 'Building a New Interactive Retail Platform
    Mr Roger Wang, Chairman & CEO of Golden Eagle International Group, China

    Followed by a Panel Discussion moderated by John Mahony, Group CEO of ReputationInc, UK

15.10 :

Refreshment Break

15.50 :

Session 2 - 'Omni-Digital-Mobile: The Winning Formula'

  • 'Winning in an All-Channel World'
    Ms Liz Rodbell, President of Hudson's Bay and Lord & Taylor, Canada/USA

  • 'Leading Through Disruption' 
    Ms Susan Plagemann, Chief Business Officer of Vogue USA/Condé Nast, USA

  • 'Collaboration is the Competitive Advantage'
    Mr Donald Kingsborough, President of Westfield Retail Solutions, USA

    Followed by a Panel Discussion moderated by John Mahony

17.30 :

Closing Day 1

19.00 :

Official Dinner & Awards Ceremony


'Digital and Bricks&Mortar – One Magic Experience'

07.00 :

Welcome Coffee

08.00 :

Opening Remarks

08.05 :

Opening Session - 'Industry Trends & Digital Innovation'

  • 'Marketing to People not Places'
    Mr Evan Neufeld, VP Intelligence of L2, USA
08.30 :

Session 3 - CEO Roundtable

  • Ms Sophie Berrest, President of the Luxury Division of L'Oréal Canada, Canada 
  • Mr Pierluigi Cocchini, CEO of LaRinascente, Italy
  • Mr Dani Reiss, President & CEO of Canada Goose, Canada
  • Mr Jay Sammons, Managing Director of The Carlyle Group, USA

    Moderated by Ms Lara Nathans & Ms Miranda Lam, McCarthy Tetrault, Canada

09.10 :

Session 4 - 'Handling Transformation / The Multi-Disciplinary Approach'

  • 'Quest for Customer Satisfaction'
    Mr Katsuhiko Umetsu, Senior Officer of Yamato Group, Japan

  • 'Cultures as a Transformation Agent in the Digital Era'
    Mr Graciano Guichard, CEO of El Puerto de  Liverpool, Mexico

  • 'The Department of Stories'
    Mr Richard Umbers, CEO & Managing Director of Myer, Australia

    Followed by a Panel Discussion moderated by John Mahony 

10.40 :

Refreshment Break

11.10 :

Session 5 - 'Digital Vision for Retailing'

  • 'Dufry, Travel Retail of Tomorrow. A 3D e-Commerce Experience'
    Mr Mattia Crespi, Research Associate at The Institute For The Future & Founder of Qbit Technologies, USA

  • 'Omnichannel Retailing: the Inconvenient Truth' 
    Mr Nicolo Galante, CEO Retail Divisions & COO of Central Group, Thailand

  • 'Serving Customers in a Digitally Connected World'
    Mr Erik Nordstrom, Co-President of Nordstrom, USA

    Followed by a Panel Discussion moderated by John Mahony

12.45 :

Closing of WDSF, followed by drinks & snacks

13.30 :

Store Tour (by registration only)