Programme
'Digital and Bricks&Mortar – One Magic Experience'
Welcome Coffee / Registration Desk open
Opening & Welcome Address
Opening Session - 'Customers' new Capacity'
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'Global Economic Outlook'
Mr Craig Wright, SVP & Chief Economist of Royal Bank of Canada, Canada
Session 1 - 'Customers' New Capacity'
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'An Endless Retreat Doesn't Win the Battle - It's Time to Counterattack'
Mr Tim McGuire, Senior Partner at McKinsey, Canada -
'The Social (Media) Life of Teens: How to Understand the Digital Present'
Ms Sandra Cortesi, Director of Youth & Media, Berkman Klein Center for Internet & Society, Harvard University, USA -
'Building a New Interactive Retail Platform
Mr Roger Wang, Chairman & CEO of Golden Eagle International Group, ChinaFollowed by a Panel Discussion moderated by John Mahony, Group CEO of ReputationInc, UK
Refreshment Break
Session 2 - 'Omni-Digital-Mobile: The Winning Formula'
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'Winning in an All-Channel World'
Ms Liz Rodbell, President of Hudson's Bay and Lord & Taylor, Canada/USA -
'Leading Through Disruption'
Ms Susan Plagemann, Chief Business Officer of Vogue USA/Condé Nast, USA -
'Collaboration is the Competitive Advantage'
Mr Donald Kingsborough, President of Westfield Retail Solutions, USAFollowed by a Panel Discussion moderated by John Mahony
Closing Day 1
Official Dinner & Awards Ceremony
'Digital and Bricks&Mortar – One Magic Experience'
Welcome Coffee
Opening Remarks
Opening Session - 'Industry Trends & Digital Innovation'
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'Marketing to People not Places'
Mr Evan Neufeld, VP Intelligence of L2, USA
Session 3 - CEO Roundtable
- Ms Sophie Berrest, President of the Luxury Division of L'Oréal Canada, Canada
- Mr Pierluigi Cocchini, CEO of LaRinascente, Italy
- Mr Dani Reiss, President & CEO of Canada Goose, Canada
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Mr Jay Sammons, Managing Director of The Carlyle Group, USA
Moderated by Ms Lara Nathans & Ms Miranda Lam, McCarthy Tetrault, Canada
Session 4 - 'Handling Transformation / The Multi-Disciplinary Approach'
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'Quest for Customer Satisfaction'
Mr Katsuhiko Umetsu, Senior Officer of Yamato Group, Japan -
'Cultures as a Transformation Agent in the Digital Era'
Mr Graciano Guichard, CEO of El Puerto de Liverpool, Mexico -
'The Department of Stories'
Mr Richard Umbers, CEO & Managing Director of Myer, AustraliaFollowed by a Panel Discussion moderated by John Mahony
Refreshment Break
Session 5 - 'Digital Vision for Retailing'
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'Dufry, Travel Retail of Tomorrow. A 3D e-Commerce Experience'
Mr Mattia Crespi, Research Associate at The Institute For The Future & Founder of Qbit Technologies, USA -
'Omnichannel Retailing: the Inconvenient Truth'
Mr Nicolo Galante, CEO Retail Divisions & COO of Central Group, Thailand -
'Serving Customers in a Digitally Connected World'
Mr Erik Nordstrom, Co-President of Nordstrom, USAFollowed by a Panel Discussion moderated by John Mahony
Closing of WDSF, followed by drinks & snacks
Store Tour (by registration only)